What is Ramla Official's return policy?
All Sale items and Wholesale items are final and cannot be returned.
Ramla Official product that is purchased online (excluding promotional or sale items) can be returned or exchanged within 7 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. All merchandise must be returned unused. The condition of the product is left at the discretion of Ramla Official Supply.
International orders are final sale only and may not be returned or exchanged.
* Customers are responsible for all shipping expenses on the return of Ramla Official product.*
Can I return Sale items?
All Sale items and Wholesale items are final sale and cannot be returned.
I'm looking to return or exchange my recently purchased Ramla Official product, what should I do?
If you would like to return or exchange a product purchased from our online store, please fill out our contact form. Select Returns as your subject line and please be sure to include your order number. We will provide you with a RA number and Return Form to complete your return.
We ask that customers arrange the return shipping of the product back to our warehouse and suggest using a service that provides tracking as Ramla Official is not liable for lost shipments. Returned items must be unused and be within 7 days of the purchase date.
Once our warehouse has received and processed the return we will be able to refund your credit card for the cost of the product.
Returns and Exchanges only apply to product that has been purchased from our online store.
Additional Information Regarding Returns
It is our company policy that the customer must pay for all shipping expenses on the return/exchange of Ramla Official product. Exceptions may be made if the reason for the return is a mistake on our behalf. We will not assume responsibility for misdirected, lost or damaged return shipments. Return shipments should be sent with a courier that offers tracking service such as FedEx or UPS.
All returned items must include the original packing slip as well as the RA (Return Authorization) number that was issued to you clearly printed on the Returns Form.